NETWORK ADMINISTRATOR

Job Brief:

The Network Administrator is responsible for the technical services delivered to managed services customers. The Network Administrator is the primary technical contact for the customer and insures that service delivery aligns with DP Solutions standards. This individual will have an in-depth knowledge of the customer with the desired goal of reducing the amount of support required for the client. Customer satisfaction and low tickets per endpoint are primary objectives of the Network Administrator accomplished through the deployment and adherence to corporate best practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.
  • Support services for Microsoft Windows and Azure related technologies
  • Design and implement on premise and cloud solutions for customers using technologies that meet their requirements
  • Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Support services for VMware and Microsoft virtualization technologies
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
  • System documentation to include system reviews, audits and customer alignment.
  • Participate in creating and maintaining DPS corporate best practices.
  • Administrative documentation to include accurate time and work detail recording.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals
  • Document internal processes and procedures related to duties and responsibilities
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
  • Improve customer service, perception, and satisfaction
  • Support the five core principals of DP Solutions: Surprise & Delight; Teamwork; Own It; Our People Matter; Long Term View
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures

KNOWLEDGE, SKILLS AND/OR ABILITIES REQUIRED:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Connectwise MCP, Connectwise ACP, Cisco CCNA, or VMware VCP.
  • Skills to diagnose and effectively troubleshoot technical issues
  • Self-motivated with the ability to multi-task and adapt quickly to change
  • Ability to work in a team and communicate effectively
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Understanding of processes within ConnectWise
  • Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create documentation.

PHYSICAL REQUIREMENTS:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and
  • local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 50 lbs
  • Must be able to talk, listen and speak clearly on telephone

COMPENSATION/BENEFITS:

  • Salary is commensurate with experience and commissions are uncapped.
  • Excellent benefits.
  • 401K / retirement planning and matching.
  • The fine print: Sorry, no relocation, local candidates only please.