As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having good people skills is a must. You will also need to build strong relationships with our partners and service providers to ensure clients receive the best care possible.
The Service Coordinator (SC) organizes and assigns appropriate personnel to service tickets and provides continuous review of Networking Service Boards to ensure clients are appropriately serviced. The SC also provides escalation and communication to the Service Desk Team and Service Desk Manager, as well as customer assurance and appropriate communication.
The Service Coordinator needs to have good communication and problem-solving skills. Building partnerships and good relationships with service providers and clients is a must to be successful in this role.