Client feedback and ongoing customer communication are vital to our success, and we want to make it easy for our clients to be a part of that feedback loop.
Last month, we rolled out new “one-click” satisfaction surveys that go out with every closed service ticket. Clients will now see an option to rate our service on each closed ticket email notification (see sample below).
We greatly encourage you to respond, as it will allow us to improve our service. We want to continue to provide the best customer service possible, and will only be able to do so with your help.
Every movie portrays hackers in pretty much the same way. When it comes to crunch time, they crack their knuckles, sit down at the keyboard, and begin tapping away at lightning speed. The timer is ticking down, the music reaches its peak of tension, but the hacker remains cool as a cucumber. Within seconds, they’re in, they’ve “hacked the mainframe” and prompted high fives from their swarm of cohorts waiting in the wings with bated breath.
In reality, hackers are rarely up against some impenetrable digital fortress, digging into the passwords of a megacorporation or the US government. The vast majority of the time, they’re nothing more than a ragtag group of bored criminals up against some unassuming small business. And more often than not, netting thousands of dollars from ordinary businesses just going about their day-to-day routines requires little coding at all, and certainly no “mainframe hacking.” According to IBM’s 2016 Cyber Security Intelligence Index, 60% of the time, all it takes is an unwitting insider to accidentally leave the company’s digital front door wide open.
The Dangers Of Human Error
Cybercriminals may be experts in sniffing out the slightest vulnerability in your company’s security, but a lot of the time, the data they need practically falls into their laps. Every day, internal e-mails are mistakenly addressed to the wrong people, sensitive info is inadvertently made public and employees unknowingly click on malicious links.
As technology has progressed, the number of potential threats has increased exponentially. Average Joes simply can’t be bothered to keep up with hacking trends, and therefore are prone to opening your business up to cyber-attack by simply bumbling through their daily activities. If they’ve never been taught, how could they possibly know otherwise?
One of the easiest ways hackers can gain access to your business’s valuable data is by posing as a trusted figure within your organization. This may sound complicated, but in today’s world of social media and constant interactions through screens, it really isn’t. Hackers can use data pulled from Facebook to either hijack the e-mail accounts and identities of employees or pretend to be them outright. After that, they can send peculiar requests to other members of your team. After all, if your CEO, Controller, or Office Manager sends you an urgent e-mail, you’re probably going to open it. In many cases, by gaining access to a particular team member’s credentials, hackers can bring down barriers and decrease the effectiveness of your security network, while staying completely invisible.
Smarten Up Your Team
No matter how comprehensive and powerful your cyber security software may be, it’s not going to do much if an unsuspecting employee welcomes the bad guys into your network. With that in mind, it’s vital that we provide specific training to our teams to truly make data security a priority.
But don’t do this alone — after all, you’re not the security expert. Instead, ask us (or your current provider) to equip you and your employees with the know-how to stave off digital attacks. We provide comprehensive services for you and your team, including:
Your people are your greatest asset, but they can also be your biggest liability. In the modern world, it can feel impossible to protect yourself from data breach. Luckily, when it comes to your team, there’s one potential avenue for hackers you can fix with a little perseverance.
Contact us to learn about our Security Awareness Training programs.
As a business owner, it can be easy to throw on the blinders and focus exclusively on profitability. But what if becoming permanently profitable and supporting the causes closest to your heart could go hand in hand? Social entrepreneurship can actually boost your employee retention rate and their productivity at the same time.
Nowadays, people (especially young people) want to do meaningful work, something that translates into more than just a 9-to-5 job. When you blend your company’s for-profit goals with larger societal aims, your employees will feel more accomplished and satisfied with how they’re using their time.
Still, your mission doesn’t have to be solely about donating money. Here are some creative ways for you and your team to incorporate humanitarianism into your day-to-day work life.
Don’t underestimate the immense impact socially responsible entrepreneurship can have on your office culture, employees and the world at large. For your team, it can be the extra motivation they need to truly tap into their passion and drive. Denise Blasevick saw these results firsthand in her own company, and we’ve seen them at Profit First Professionals in our mission to eradicate entrepreneurial poverty. It could also be the solution for you.
MIKE MICHALOWICZ (pronounced mi-KAL-o-wits) started his first business at the age of 24, moving his young family to the only safe place he could afford – a retirement building. With no experience, no contacts and no savings, he systematically bootstrapped a multimillion-dollar business. Then he did it again. And again. Now he is doing it for other entrepreneurs. Mike is the CEO of Provendus Group, a consulting firm that ignites explosive growth in companies that have plateaued; a former small-business columnist for The Wall Street Journal; MSNBC’s business makeover expert; a keynote speaker on entrepreneurship; and the author of the cult classic book The Toilet Paper Entrepreneur. His newest book, The Pumpkin Plan, has already been called “the next E-Myth!” For more information, visit www.mikemichalowicz.com.
This report reveals what every business owner should know about
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The Transportation Intermediaries Association (TIA) is the premier organization for third-party logistics professionals doing business in North America. TIA provides resources, education, information, advocacy and connections to establish, maintain and expand ethical, profitable and growing businesses in service to their customers.
TIA is a strong, united and synergistic organization for North American third-party logistics companies that celebrates the individual disciplines of its members while speaking with one voice to shippers, carriers, government officials and international organizations.
TIA provides value to its members through promotion of TIA members, promotion of the third-party logistics industry, education, as well as product and service offerings that assist members in the successful conduct of their businesses.
DP Solutions recently migrated TIA from an onsite server solution to Microsoft Azure Cloud, Hardware-as-a-Service (firewalls, wireless access points & desktops/laptops) and Managed IT Services. With many TIA staff members travelling nationally and internationally, these solutions allow them to access all files and applications needed to conduct business from any location, at any time, and without issue.
To learn more about TIA, visit www.tianet.org.