DP Solutions is proud to announce the promotion of Ben Schmerler to Director of Strategic Operations!
Ben is bringing his experience in system design, compliance and risk management into this new position.
This is an important transition representing our diligence in constantly improving as a World Class Managed IT Services Provider, and elevating the client’s experience.
Our clients can expect to receive the best in their IT services.
For something so instrumental to the success of your business, technology can be an incredibly unstable, confusing and ever-changing tool. Just when you think you’ve got a handle on the latest cyber security trend, hackers find a way to circumvent the process completely. A new patch arrives for an essential piece of software, and the next day, another patch is required to repair the vulnerabilities the previous patch created. It can seem impossible to stay on top of the constant technological arms race, much less stay relevant amid the exponentially increasing pace.
Today, more and more businesses are switching over to a managed services model for their IT needs. A managed services provider is a company that partners with businesses to proactively manage their networks inside and out. With MSPs, you get a full team of professionals who become intimately acquainted with the entirety of your IT structure, not only ensuring that problems are fixed long before they hit your bottom line but offering recommendations and tweaks to optimize processes and save time, money and headaches down the line.
By leaving your network up to an organization that takes the old break-fix approach, you’re leaving the health of your entire business up to chance. Here are four ways the adage “If it ain’t broke, don’t fix it” is putting the security of your company in jeopardy.
The break-fix approach is pretty self-explanatory. The thinking goes that instead of shelling out a monthly fee for daily management of your network, you only pay your IT partners when a problem needs to be addressed. Typically, they’re almost entirely hands-off until something goes wrong.
Certainly, this strategy saves money in the short term, but it will invariably come back to bite you in the long term. Hiring a break-fix IT company is a bit like opting for the lowest level of insurance coverage. You may not fret about it now, but you definitely will when an accident happens and you’re forced to pour thousands of dollars into repairs. And sadly, the threat of your business being hacked is actually greater than the chances you’ll be in a serious car accident!
Today’s tech world is a constant game of whack-a-mole, with security experts frantically hammering down on every digital threat that rears its ugly head. For the entirety of your security structure to be equipped with the latest and greatest, it takes a team of genuine experts keeping an eye on your systems and ensuring everything is up to snuff.
With a break-fix approach, it’s likely you don’t detect flaws in your system until long after they’ve already been exploited, costing you dearly. And it’s important to remember that every data breach has the potential to be utterly catastrophic, doing so much damage that it can close down your business for good. Better to stay one step ahead with an MSP by your side.
When the very survival of your business depends upon staying online and serving your customers, every minute your network is down – your assets are locked down behind ransomware or your tech is fried to the point that you’re at a standstill – is a minute that you cannot afford. According to Gartner, the average cost of IT downtime is a whopping $5,600 per minute, and that doesn’t even factor in disgruntled clients or missed communications.
The top priority of your IT infrastructure should be to prevent downtime from ever occurring, not to minimize the amount of downtime you suffer when something goes wrong.
One of the most insidious costs of the break-fix approach doesn’t have anything to do with your network breaking down. It chips away at your bottom line gradually and silently, without causing much of a fuss.
Without a proactive eye on your systems, chances are you aren’t implementing the processes and software that keep everything working at its highest potential. You’ll be using clunky work-arounds to simple problems without even realizing you’re doing it. The seconds you waste on Internet bottlenecks will add up over time, especially when multiplied by your entire company.
The fact is, the break-fix model of doing business is, ironically, broken. Consider partnering with an MSP and invest in the long-term future of your company.
Something surprised me the other day. A colleague, who had (sniff!) previously left to work for a big company, told me the reason she’d returned to my company, ghSMART. She’d left a couple of years ago to become a senior executive at a top-tier fashion company. It sounded like a dream job at the time, but within two years, she came back to our firm.
I was happy she’d returned, but it was a mystery to me why she’d decided to come back. When I asked her while sitting next to her at our firm’s annual summit, she paused for a second. “The real reason is our culture of freedom here at ghSMART,” she said. “It’s not like that in Corporate-land. There was no freedom there. Meetings, meetings, meetings. And if anybody above me, or below me, called a meeting, I had to be there, as their culture requires. It’s like nobody trusted anybody to think or act on their own! Everything was by committee. Drove me nuts. Here, we’re way more empowered to make decisions, to use our talents, to team up with colleagues when it makes sense and to take initiative and make things happen for our clients.”
Her story made me feel good. As chairman and founder of ghSMART, one of my two big goals for starting our company was to provide a career “home” to exceptionally talented people. At one point, I had to make a key decision about our culture. I had to pick between hiring not-so-smart people and boxing them in with excessive meetings, processes and bureaucracy to limit their ability to do damage; or to hire smart people, as in ridiculously smart and capable people, and give them the freedom to make choices.
In the end, I chose the path of “talent and freedom,” of course. It just made a lot more sense to me. I worked to create a culture in which my team had the freedom to choose which clients to serve; which types of problems to help them solve and how to go about doing that; to choose their own career path at the firm; and to choose which colleagues to work with along the way.
This decision wasn’t original though. It came from watching some of the best CEOs in the world hire the most skilled folks in business and learning about the results those employees produced when they were given an unusual amount of freedom to make decisions. It became clear to me over the years that the mark of a truly great CEO is the ability to hire super-talented people and give them the opportunity to forge their own path. The best leaders are able to attract the best talent and give their colleagues the choice to make life-and-death decisions swiftly and effectively.
Geoff Smart is chairman and founder of ghSMART. Geoff is co-author, with his colleague Randy Street, of the New York Times best-selling book, Who: A Method For Hiring, and the author of the #1 Wall Street Journal best seller, Leadocracy: Hiring More Great Leaders (Like You) Into Government. Geoff co-created the Topgrading brand of talent management. He is the founder of two 501(c)(3) nonprofit organizations. SMARTKids Leadership Program™ provides 10 years of leadership tutoring and the Leaders Initiative™ seeks to deploy society’s greatest leaders into government. Geoff earned a BA in economics with honors from Northwestern University, and an MA and Ph. D in psychology from Claremont Graduate University.
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The medical otolaryngology practice of Maryland ENT Associates was founded in 1988. Dr. David Bianchi then joined the practice in 1992, Dr. Valerie Asher in 1999, Dr. Brian Driscoll in 2003 and Dr. Liesl Nottingham in 2008. The practice is committed to providing exceptional health care to patients with emphasis on accessibility and resolving medical problems expeditiously. In addition to its staff of four specialty surgeons, Maryland ENT employs three full-time audiologists, a sleep specialist, dedicated, full-time surgical and sleep coordinators and more than one dozen support personnel.
The practice’s goal is to provide the finest otolaryngologic care to patients in a convenient, friendly and professional setting. Maryland ENT’s doctors have been repeatedly listed in the Washingtonian Magazine’s Top Doctors ratings and they strive to continue to assure quality care for their patients.
As a client of DP Solutions’ Confidence Plus Managed IT Services, all of Maryland ENT’s data is being proactively managed and monitored on a regular basis. This allows them to focus even more attention on what really matters, their patients.
To learn more, visit http://www.marylandentassociates.com/