MELISSA BRYANT APPOINTED CLIENT EXPERIENCE MANAGER AT DP SOLUTIONSThe newly created role will drive consistently high-levels of client service and satisfaction
Columbia, MD, JUNE 28, 2017 – DP Solutions, a Maryland-based Managed IT Services Provider, has named Melissa Bryant to the newly created role of Client Experience Manager. In this position, Bryant will supervise the Client Services Team, consisting of the Service Desk and Account Managers. She will also work closely with the Sales Team to maintain a thorough understanding of client needs and ensure complete resolution and satisfaction.
“Melissa has been a very successful client experience advocate during her time at Choice Technologies, and has continued that customer focus as she transitioned to DP Solutions after the Choice acquisition,” said Karyn Schell, Vice President of Operations at DP Solutions. “Melissa knows our service deliverables inside and out, has built strong relationships with many of our customers, and has a solid understanding of the technology that supports our solutions. She will provide tremendous leadership, guidance and vision to DP Solutions.”
Bryant will oversee the day-to-day activities of the Service Desk and Account Managers to make certain that client communication is prompt, professional and courteous, and that service issues are responded to in a timely manner. She will also administer a more robust method for process documentation, training, and implementation among the Client Services Team. Bryant will aid in problem solving and resolution by understanding clients’ needs, goals and timeline and ensuring that DP Solutions’ delivery aligns with those objectives.
“The Client Services team is the front line for client requests,” said Bryant. “Any client who contacts us for service should have an optimal experience, from their initial request through to resolution. My goal is to enhance the ‘TLC factor’ to make certain our clients are taken care of and happy.”
Prior to joining DP Solutions with the Choice Technologies merger in 2016, Bryant received her Bachelor of Science degree in Business Administration from York College of Pennsylvania. After graduating in 2008, Bryant became the Marketing Manager for Choice Technologies where she represented the company at various tradeshows and events and supported the sales team. She then moved into IT Management where she was responsible for onboarding, road mapping and managing large managed service clients. She then became an Account Manager where she was able to support a wider breadth of accounts with a sales component.
In her new role as Client Experience Manager, Bryant hopes to drive a strong and steady focus on teamwork and collaboration that will steer the company toward streamlined internal and external communication and closed-loop resolution.
About DP Solutions
With over 46 years of experience, DP Solutions serves as a trusted IT business partner to its clients. DP Solutions provides innovative cloud business services, managed IT services, and security & compliance solutions that give customers the peace of mind that their businesses will run efficiently, effectively and securely. DP Solutions is committed to excellence in its work ethic, in the products and services provided, and in the relationships with its clients and communities. For more information, please visit, www.dpsolutions.com.