The Client Strategy Advisor (CSA) is the primary contact for DP Solutions clients. This role is responsible for the management and oversight of assigned accounts and provides monthly executive reports and account review calls. The CSA is also responsible for performing quarterly strategic business reviews to identify strategic IT initiatives with clients, create long term budgeting, and formulate technology roadmaps to improve the Client’s technology-related systems.
The Client Account Manager (CAM) is responsible for establishing, nurturing, and assisting in the retention of DPS clients. The CAM will work closely with our Client Strategy Advisors (CSA) and the operational departments of DPS to provide client engagement, follow up and overall customer success and strategy. The CAM will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to the client needs.
The Technical Engineer is responsible for the technical services delivered to managed services customers. This individual will have an in-depth knowledge of the customer with the desired goal of reducing the amount of support required for the client. Customer satisfaction and low tickets per endpoint are primary objectives of the Technical Engineer accomplished through the deployment and adherence to corporate best practices.
The Service Desk Engineer is the first point of contact for resolving or escalating technical issues for DP Solutions vast client base. The Service Desk Engineer is responsible for the service and support needs for our customers relating to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
We offer a wealth of opportunity and an atmosphere that brings out the best in everyone. We look forward to hearing from you.
Life is short. You should absolutely love your career. There are many people and many companies out there that just do their job—nothing more, nothing less—to collect their paycheck. But they will rarely enjoy a ‘good to great’ experience. At DP Solutions we want to step up. We want to ‘Wow’ each other and ‘Wow’ our customers, so that we earn the role of the Go To IT Service Provider for our customers and the Employer of Choice for our staff.
Our People Matter. It’s not just a motto we tout. We’re defined by our people—not our products. We’re a great place to work for so many reasons, including:
Additionally, DP Solutions offers:
Company Mission Statement
DP Solutions is the premier provider of choice for IT support services to small and medium sized organizations. We deliver a superior customer experience, rising above our clients’ expectations, and building long-lasting relationships. In addition, we give back and serve our community by dedicating both our time and talent to develop and educate technology’s future workforce.
But don’t just listen to us. Here’s what some of our other employees have to say:
“I really liked the feeling and the atmosphere in the office when I came here and interviewed. It was a very friendly family environment, which I was attracted to. I’m very happy with my decision to join the DPS team.” – Lori, Sales
“The main reason I came to work at DPS was the great staff and the room for growth, as well as the leadership opportunities. This was the ideal job for me and I really like being here. Working for DPS has fulfilled my professional desires.” – Arnold, Technical Services
“I really like my job and I love what I do. DPS is a nice small company that is very family oriented. Everyone here is exceptional to work with; they are a great bunch of people.” – Dorothy, Operations
We offer a comprehensive employee benefits package: