Enhance your technical & customer service skills with a diverse client base! The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
The Service Coordinator (SC) organizes and assigns appropriate personnel to service tickets. Provides continuous review of Networking Service Boards to insure clients are appropriately serviced. Provides escalation and communication to the team and Service Desk Manager. Provides customer assurance and appropriate communication.
The Network Administrator is responsible for the technical services delivered to managed services customers. The Network Administrator is the primary technical contact for the customer and ensures that service delivery aligns with DP Solutions standards. This individual will have an in-depth knowledge of the customer with the desired goal of reducing the amount of support required for the client. Customer satisfaction and low tickets per endpoint arethe primary objectives of the Network Administrator accomplished through the deployment and adherence to corporate best practices.
We offer a wealth of opportunity and an atmosphere that brings out the best in everyone. We look forward to hearing from you.
Life is short. You should absolutely love your career. There are many people and many companies out there that just do their job—nothing more, nothing less—to collect their paycheck. But they will rarely enjoy a ‘good to great’ experience. At DP Solutions we want to step up. We want to ‘Wow’ each other and ‘Wow’ our customers, so that we earn the role of the Go To IT Service Provider for our customers and the Employer of Choice for our staff.
Our People Matter. It’s not just a motto we tout. We’re defined by our people—not our products. We’re a great place to work for so many reasons, including:
Additionally, DP Solutions offers:
To proactively serve and satisfy our customers by providing cost-effective, “added value,” quality solutions, products, and services, and to build a team of dedicated IT professionals to develop and maintain a quality and service-oriented attitude that will create a sustainable competitive advantage for DP Solutions.
But don’t just listen to us. Here’s what some of our other employees have to say:
“I really liked the feeling and the atmosphere in the office when I came here and interviewed. It was a very friendly family environment, which I was attracted to. I’m very happy with my decision to join the DPS team.” – Lori, Sales
“The main reason I came to work at DPS was the great staff and the room for growth, as well as the leadership opportunities. This was the ideal job for me and I really like being here. Working for DPS has fulfilled my professional desires.” – Arnold, Technical Services
“I really like my job and I love what I do. DPS is a nice small company that is very family oriented. Everyone here is exceptional to work with; they are a great bunch of people.” – Dorothy, Operations
We offer a comprehensive employee benefits package: