The Technical Engineer is responsible for the technical services delivered to managed services customers. This individual will have an in-depth knowledge of the customer with the desired goal of reducing the amount of support required for the client. Customer satisfaction and low tickets per endpoint are primary objectives of the Technical Engineer accomplished through the deployment and adherence to corporate best practices.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of IT applications, processes, software and equipment is a plus.
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