CLIENT Strategy advisor

Develop long-term relationships with a portfolio of IT services clients

Are you an experienced technical account manager or consultant who thrives on helping customers identify and resolve the challenges hindering their operations? Are you looking to join a company that treats employees like family and sets aside time for fun and team building? Good news, DP Solutions is hiring!

As a Client Strategy Advisor, you would be responsible for developing relationships with a portfolio of assigned clients and serving as a trusted advisor to those clients.

Here is what the role entails:

  • Developing and maintaining a trusted advisor relationship with key accounts and client executives and liaising between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to the client needs.
  • Ensuring timely and successful delivery of solutions according to client needs and objectives.
  • Organizing and developing benchmarks to show value of service to clients.
  • Conducting monthly check-in calls with all client.
  • Preparing for and attending quarterly business review with meetings with clients.
  • Ensuring that we are meeting our customer’s expectations by routinely soliciting feedback and then following up on issues until the customer’s needs have been met.

Here are the qualifications we are seeking:

  • BA/BS degree or equivalent
  • Proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence effectively at all levels of the organization
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Self-motivated with the ability to work in a fast-paced environment
  • Familiarity with ConnectWise CRM tool (preferred)

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and
  • local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 15 lbs
  • Must be able to talk, listen and speak clearly on telephone

Compensation/Benefits:

  • Salary is commensurate with experience and commissions are uncapped.
  • Excellent benefits.
  • 401K / retirement planning and matching.
  • The fine print: Sorry, no relocation, local candidates only please.