Service Desk Support: Sales Support: |
Screen Connect
Remote desktop assistance
Customer Support Portal
Create Service Desk tickets or view the status of your service request.
New Workstation Request Form
Place a request for a new workstation or device.
After Hours Support Procedures
How to access support outside of normal business hours.
The Onboarding Process
The first step in our partnership is onboarding. In this document, we have outlined the primary steps of the onboarding process.
How to Place a Service Ticket (video)
Knowing the different ways to submit service tickets helps us get to you faster and resolve your issue quicker.
What to Expect After Submitting a Service Ticket (video)
So you've submitted a service ticket, now what?
Here's a quick walk through of what you can expect after you submit a service desk ticket with DP Solutions.
BrightGauge: Personalized Data Dashboards (video)
Learn about this tool that provides personalized, real-time dashboards of
your service metrics, including service tickets, inventory & satisfaction.
New Client Information Sheet 
Start the onboarding process by filling out the New Client Information Sheet.
Service Ticket Satisfaction Surveys
In order to obtain real-time feedback from our clients, DP Solutions includes one-click satisfaction surveys with each Service Ticket that we complete.
Onboarding Satisfaction Survey
Onboarding is one of the most important events that DP Solutions does for our clients. Let us know about your onboarding experience.
Project Satisfaction Survey
A successful project is not just about delivering a solution, but creating an experience that our clients enjoy. Tell us how your project went.
QBR Satisfaction Survey
Quarterly Business Review (QBR) meetings are an important component of your service with DP Solutions as they help ensure that we continue to meet and exceed your expectations throughout our partnership. Tell us how we're doing.
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