Service Desk ENGINEER 

Enhance Your Technical & Customer Service Skills with a Diverse Client Base!

Job Description:

The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.

Essential Duties & Responsibilities:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation maintenance and review in ConnectWise
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Desktop/laptop deployments
  • Improve customer service, perception, and satisfaction
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures

Knowledge, Skills and/or Abilities Required:

  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
  • 5 Years of technical experience
  • Experience with Exchange and Active Directory
  • Juniper/JunOS experience – Preferred
  • Experience with Virtual Microsoft Windows environment; P2V migrations
  • Interpersonal skills: such as telephony skills, communication skills, team work active listening and customer-care
  • Ability to diagnose technical issues
  • Ability to multi-task and adapt to changes quickly
  • Self-motivated with the ability to work in a fast moving environment
  • Ability to support the five core principals of DP Solutions: Surprise & Delight; Teamwork; Own It; Our People Matter; Long Term View
  • Understanding of processes within ConnectWise
  • Duties that may be required that are not clearly defined for overall success of DP Solutions; our clients and our work environment

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 50 lbs
  • Must be able to talk, listen and speak clearly on telephone

Benefits:

  • Competitive salary based on experience and qualifications.
  • Excellent benefits.
  • Full on the job training & support.
  • Fun working environment and culture.
  • Great opportunity for advancement.