NETWORK INFRASTRUCTURE ENGINEER

Provide IT advice & support for client office moves, expansions, and system changes.

Job Brief:

The Network Infrastructure Engineer is responsible for the determination of client needs and the execution required for office moves, expansions, or implementation of substantial systems requiring changes in a networking environment. During the needs analysis the Network Infrastructure Engineer will be responsible for client engagement; vendor engagement and must have the ability to properly provide details so that a scope of work and design document can be created by VP of Technical Services or the Solutions Engineer. Examples to include, but not limited too – SIP/VOIP phone systems; firewall & switch deployments; wireless solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.
  • Perform Site Surveys and requirements for projects.
    • To include but not limited too – wireless solutions; phone systems; site requirement review for new client locations or expansions.
    • May require engagement and interaction with 3rd party vendor(s) OR identification that additional resources are needed (ie. Cabling or electrical)
    • Provide required documentation and communication to Solution Engineer & VP of Technical Services.
  • Vendor communication.
    • Understand their requirements and impact on current or new solution.
    • Ability to engage, schedule and have solid communication between vendor, client and DPS.
  • Deployment/implementation of DPS provided solutions.
  • IT Glue documentation. Document new solution / remove any solutions being replaced.
    • Include copy of configuration files at time of deployment. When changes are made, make sure documentation receives new configuration file, and any necessary documentation is updated.
  • Work with DPS personnel to assist in troubleshooting client networking and infrastructure related issues and requests.
  • Participate in creating and maintaining DPS corporate best practices.
  • Administrative documentation to include accurate time and work detail recording.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Document internal processes and procedures related to duties and responsibilities.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
  • Engage in agreed education, certifications for continued technology knowledge.
  • Improve customer service, perception, and satisfaction.
  • Support the five core principals of DP Solutions: Surprise & Delight; Teamwork; Own It; Our People Matter; Long Term View
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures

KNOWLEDGE, SKILLS AND/OR ABILITIES REQUIRED:

  • Requires strong understanding of networking including both physical and operational requirements.
  • Requires understanding of general requirements for Voice, Wireless and Telecom solutions.
  • Skills to diagnose and effectively troubleshoot technical issues.
  • Self-motivated with the ability to multi-task and adapt quickly to change.
  • Ability to work in a team and communicate effectively.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of DPS support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Understanding of processes within ConnectWise, Automate & IT Glue.
  • Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create documentation.

PHYSICAL REQUIREMENTS:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 50 lbs
  • Must be able to talk, listen and speak clearly on telephone

COMPENSATION/BENEFITS:

  • Salary is commensurate with experience.
  • Excellent benefits.
  • 401K / retirement planning and matching.
  • The fine print: Sorry, no relocation, local candidates only please.