Frequently Asked Questions

Got questions about the Confidence Plus Managed IT Services Plan?

We have answers! If your question isn't answered here, please feel free to contact us!

Who should I contact if I need assistance?

We can be reached 24 hours a day, 7 days a week. Confidence Plus customers may call the Service Desk Hotline at 410-720-1220. All other customers may call 410-720-3300 or toll free 800-679-4377.

Email requests can be submitted to If you email a request after normal business hours, the service ticket will enter into our ticketing system for the next business day.

Once onboarded, we provide very clear escalation and points of contact for your organization. We are accessible and we are a 24x7 organization. For fastest response, we always recommend calling our Service Desk  Hotline for immediate assistance 24x7x365.

What is the best way to submit a service request?

If immediate assistance is needed, please call the Service Desk at 410-720-1220. Be sure to communicate the severity of the request so that we assign proper escalation to your service request. An email can also be sent to   This procedure creates a service ticket, which is then assigned to a technician to complete.