This IT support plan provides comprehensive Managed IT Services for all systems and users, and includes the following:
Services Overview |
Confidence Plus |
---|---|
24x7 Service Desk Support |
|
24x7 Server & Network System Monitoring |
|
Patch Management, Preventative Maintenance & Network Administration |
|
Backup Systems Monitoring & Management |
|
Antivirus & Antispyware Protection |
|
DNS-Layer Internet Protection |
|
Managed Security Services Monitoring & Management |
|
Managed Networking Systems Monitoring & Management |
|
Equipment Inventory, Software Licenses & Warranty Management |
|
Vendor Management Assistance |
|
Technology Planning & Recommendations |
|
System Procurement & Configuration Management |
|
Executive Summary Reports |
|
Quarterly Review Meetings |
|
Dedicated Account Management Team |
|
Online Client Service & Support Portal |
|
PC Adds, Moves & Changes |
|
Remote Service & Support (unlimited as needed) |
|
Onsite Service & Support (unlimited as required) |
|
Project Services Labor |
available |
available |
|
available |
|
Vulnerability Testing & Reports |
available |
available |
|
End-User Security Training & Reports |
available |
Compliance Standards & Regulations Consulting |
available |
Managed SOC-as-a-Service w/ Security Information and Event Management (SIEM) Solution |
available |
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