Picking the wrong IT Solutions Provider to support your network can be incredibly frustrating and expensive, and could end up costing you in downtime, data loss and expensive repair bills, not to mention the headaches and frustration!
We've compiled a list of five common oversights businesses make when it comes to selecting an IT Services Provider to manage their network.
- Choosing a computer consultant based on a single phone call. We recommend you invite them into your office and ask them for a written proposal. Be clear on what your expectations are and what type of problems you want them to resolve. As stated a moment ago, a competent professional should offer to do an audit of your network to diagnose your system BEFORE quoting you anything. After all, would you take a doctor’s word that you need surgery if they hadn’t done x-rays or other diagnostics? Of course not! Prescription without diagnosis is malpractice.
- Choosing a computer consultant that doesn’t have a written risk-free guarantee. In our view, a good consulting firm should be accountable for their services and for making things RIGHT. If you aren’t pleased with a job that was done, they should (at a minimum) make it right for free; and if they simply cannot resolve an issue to YOUR satisfaction, you shouldn’t be stuck in the contract.
Plus, the fact that they stand behind their work with a risk-free guarantee shows they have confidence in themselves to make you a happy client. And don’t fall for the “We don’t offer one because people will take advantage of us” routine. In our experience, MOST people just want an honest service at a reasonable price. If you give them that, they are happy to pay. Are there a few unethical folks out there? Of course, but they are the minority, and we would rather bite the bullet on the very few dishonest folks so we can gain the trust and confidence of the majority of clients, who just want their problems fixed fast and fixed right.
- Choosing a computer consultant without speaking to several of their current clients. Check their references! Don’t just take the sales guy’s word that they are good – ask to speak to at least 3 or 4 clients that are similar to you in size and scope. If they hesitate or cannot provide you with references, don’t trust them!
Another good sign is that they should have multiple client testimonials and success stories posted on their web site and throughout their marketing collateral. A lack of this may be a sign that they don’t HAVE clients who are happy enough to provide a good reference – again, a warning sign.
- Choosing a computer consultant who cannot remotely monitor, update and support your network. In this day and age, a computer consultant who doesn’t do this is living in the Stone Age. You want someone to do this because it will dramatically increase your network’s security and will enable them to do faster repairs. That’s not to say they shouldn’t come on-site; but remote monitoring and repairs make fixing problems FASTER for YOU and help AVOID problems cropping up in the first place.
- Choosing a computer consultant who doesn’t have sufficient B2B experience. You want to make sure the consultant you’re using didn’t just set up shop yesterday and is learning the ropes on your dime. Look for an organization that has at least several years of experience servicing the IT needs of other businesses similar to yours. This way, you can rest assured that they have
Don’t Trust Your Company’s Critical Data And Operations To Just Anyone!
Our free Business Advisory Guide provides you with 21 Revealing Questions you should ask any computer consultant before giving them access to your company’s network:
Even if you aren’t ready to make a change right now, this report will give you important questions you should ask your current IT person to make sure their policies, procedures and service standards won’t leave you vulnerable to expensive problems, lost data, viruses, hacker attacks and a host of other problems.
You can access the report at www.dpsolutions.com/21questions.