Industry: Healthcare
Number of Employees: 23
Location: Silver Spring, MD
DPS Services: Managed IT Services, Security Plus, Managed Backup
DPS Client Since: 2016
Founded in 1988, this Maryland-based ENT practice is highly respected and committed to accessible, high-quality care. The team includes six specialty surgeons, four physician assistants, three full-time audiologists, a sleep specialist, and a dedicated support staff.
In April 2025, the practice transformed operations by launching an onsite urgent care center. The move improved patient access, reduced provider stress, and strengthened their position in a competitive market. This transformation was fueled by a long-standing partnership with DP Solutions (DPS) and a shared commitment to long-term success.
Before working with DPS, the clinic relied on a single IT contractor. The result was frequent hardware failures, sluggish systems, and staff pulled away from clinical work to handle tech issues. The practice administrator often spent more time troubleshooting than leading, and without a strategic IT plan, there was no roadmap for growth.
From a care perspective, the absence of urgent care services created bottlenecks. Physicians were regularly pulled from scheduled appointments to address emergencies, disrupting patient flow and adding stress to providers and staff. Opening a walk-in urgent care center was the clear solution, but it required expert IT planning from day one.
DP Solutions took over IT management in 2016, replacing reactive fixes with proactive, preventative support. As the clinic expanded from two to six physicians, DPS guided infrastructure upgrades, provided cybersecurity training, and supported strategic projects.
“They don’t just respond to our needs, they anticipate them. It’s like having a partner who’s always one step ahead,” said the clinic’s Practice Administrator.
When the urgent care project began, DPS went far beyond standard technical support. They reviewed early construction plans, flagged infrastructure oversights, and raised critical questions about networking, backup, and cloud readiness. Their input ensured IT systems would fully support both urgent care and the main practice.
From start to finish, DPS managed the IT rollout for the new urgent care center. They:
A dedicated project manager kept the process on track, integrating IT requirements at each stage. Staff received clear, in-person cybersecurity training using real healthcare scenarios, covering phishing prevention, safe clicking, data protection, and escalation protocols.
“Working with DPS means knowing our IT is in expert hands. They guided us from the earliest construction plans through go-live, handled every detail, and made sure our staff felt confident. They truly are our technology partner.” – Practice Administrator
Since opening its urgent care center, the practice has seen:
DPS remains an integral partner, providing ongoing monitoring, quarterly reviews, and strategic planning to keep the clinic ahead of potential challenges.
The launch of the practice’s urgent care center is a success story built on vision, planning, and partnership. By combining clinical expertise with DPS’s proactive IT management, they improved patient access, reduced provider stress, and were positioned as a leader in specialized care. With DPS as their technology partner, the practice is equipped not only for today’s challenges but for the opportunities ahead.
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