Become a Part of Our Dynamic IT Solutions Team
The Client Account Manager (CAM) at DP Solutions fosters client relationships, ensuring satisfaction and retention. Working with Client Strategy Advisors and operational teams, the CAM manages communication, client needs, onboarding, and service delivery. Key responsibilities include quoting, scheduling, documentation, and tracking client success. Strong communication, organization, and proficiency in ConnectWise are essential. DP Solutions offers competitive pay, benefits, and a collaborative work environment.
The Service Coordinator at DP Solutions manages and schedules IT service requests, ensuring efficient support and clear client communication. Key duties include coordinating teams, tracking tickets, prioritizing issues, and assisting the Service Desk Manager. Strong organization, technical awareness, and proficiency in ConnectWise are essential.
The Technical Engineer plays a crucial role in delivering exceptional technical services to our managed services customers. With their extensive knowledge of each customer, their ultimate aim is to minimize the need for client support. The Technical Engineer is dedicated to achieving high customer satisfaction and reducing tickets per endpoint by implementing and following our corporate best practices.
As a Support Engineer at DP Solutions, you will provide tier 2 technical support, resolving complex IT issues and enhancing system reliability. Your role will involve bridging the gap between service technicians and higher-level technical teams, ensuring seamless and efficient technical operations.
As the initial point of contact, the Service Desk Engineer is dedicated to resolving or escalating technical issues for DP Solutions' extensive client base. This role entails providing exceptional service and support to our customers, catering to their technology needs encompassing workstations, servers, printers, networks, and specialized hardware and software from various vendors.
The Network Infrastructure Engineer at DP Solutions is responsible for evaluating client needs and executing network-related tasks for office moves, expansions, and significant system implementations. This role involves engaging with clients and vendors to ensure detailed project planning and the successful deployment of solutions like SIP/VOIP phone systems, firewall and switch installations, and wireless networks.
We offer a wealth of opportunity and an atmosphere that brings out the best in everyone. We look forward to hearing from you.
Life is short. You should absolutely love your career. There are many people and many companies out there that just do their job—nothing more, nothing less—to collect their paycheck. But they will rarely enjoy a ‘good to great’ experience. At DP Solutions we want to step up. We want to ‘Wow’ each other and ‘Wow’ our customers, so that we earn the role of the Go To IT Service Provider for our customers and the Employer of Choice for our staff.
It’s not just a motto we tout. We’re defined by our people—not our products. We’re a great place to work for so many reasons, including:
Additionally, DP Solutions offers:
DP Solutions is the premier provider of choice for IT support services to small and medium sized organizations. We deliver a superior customer experience, rising above our clients’ expectations, and building long-lasting relationships. In addition, we give back and serve our community by dedicating both our time and talent to develop and educate technology’s future workforce.
“I really liked the feeling and the atmosphere in the office when I came here and interviewed. It was a very friendly family environment, which I was attracted to. I’m very happy with my decision to join the DPS team.” – Lori, Administration
“I love the culture and team atmosphere we have here at DP Solutions. I love feeling appreciated for the work that I put in and love that everyone in the company is all in on doing what's right for the customer. I love the relationships I've formed not only internally with my co-workers, but with my clients as well who I truly value as partners.” – Sam, Sales
“I really like my job and I love what I do. DPS is a nice small company that is very family oriented. Everyone here is exceptional to work with; they are a great bunch of people.” – Dorothy, Operations
