PROJECT MANAGER

Develop and Manage IT Projects for a Variety of Clients.

Job Description:

The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status.

Essential Duties & Responsibilities:

  • Develop project plans, goals, and budgets: identify resources needed, develop schedules and measure results in ConnectWise
  • Understand overall project objectives, as well as the role and function of each project team member
  • Ensure the project objectives and requirements are clear and agreed upon by all team members
  • Coordinate delivery and installation of technology
  • Assist project team in design and development tasks
  • Organize and manage all phases of the project to ensure on-time completion with budgetary requirements
  • Drive problem investigation and resolution as required ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production
  • Design and maintain technical and project documentation

Additional Duties and Responsibilities

  • Improve customer perception and satisfaction
  • Ability to work in a team and communicate effectively
  • Escalate project issues that cannot be completed within agreed service levels
  • Communicate to customers, keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service offerings and how it relates to customer’s needs
  • Document internal processes and procedures related to duties and responsibilities
  • Enter time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as activities, service tickets, or project tickets into ConnectWise

Knowledge, Skills and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of IT applications, processes, software and equipment

  • Strong organizational, presentation, and customer service skills
  • Skill in planning and preparing written communications
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of project details
  • Self-motivated with the ability to work in a fast moving environment

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to talk, listen and speak clearly on telephone

Benefits:

  • Competitive salary based on experience and qualifications.
  • Excellent benefits.
  • Fun working environment and culture.